Thanks to the appearance, reach and participation of the streaming events made with Watchity, you will be able to reinforce your customer service strategies with better content.
Solutions / Customer service managers
Video engagement for customer service
Enhance the user experience and build consumer loyalty with professional and interactive online events and video content.
Find out how will improve customer service with Watchity’s video engagement platform
More brand recall
Your customers will remember your brand thanks to fully customized content.
More loyalty
You will encourage repeat purchase intent and increase customer loyalty.
More optimization
You will optimize resources and reduce tasks thanks to an integrated platform.
Customer service
Delight and retain your customers with video
Encourage regular use and repetitive purhcases with events and content created by the customer service area.
- Webinars
- Video tutorials
- Video FAQs
- Video polls
- Workshops
- Showrooms
Online training
Energize online training with video
Boost employee and partner development with online training based on more professional content and more participative sessions.
- New procedures
- Corporate tools
- Recorded courses
- Commercial training
- Technical training
- Partner training
Types of events you can create with Watchity for customer service
With Watchity’s versatility, you will be able to create a continuous schedule of live events and on-demand content in the formats and channels best suited to your goals and audiences.
Professional-looking webinars in which you will be able to send convocations, manage registrations, integrate up to 25 speakers with their webcams, add video entries, animated banners and scene transitions, and accomodate an unlimited number of viewers who will be able to connect from anywhere using any device and interact through the chat, Q&As and polls.
Manage, produce, stream and moderate with Watchity to capture leads, position your brand, train your employees, customers and partners, etc.
Discover more about Watchity’s webinar solution.
Events that usually take place in a physical or virtual set, are recorded by professional cameras and live production is done through a cloud prodution software (such as Watchity’s) or on-site (such as vMix or OBS), and are broadcasted to online audiences that can range from a few people to tens of thousands simultaneous viewers , facilitating their participation in the event throguh chat, polls, etc.
Use virtual events for online congresses or conferences, trainings where physical products are shown and require a large space, large product launches, etc.
Find out more about Watchity’s virtual event solution.
Events that normally take place in a public auditorium with public that attends presentially and are broadcasted for those viewers that cannot (or don’t want to) move.
The live video is recorded with professional cameras and the production is done through a cloud production software (such as Watchity’s Live Studio) or on-site (such as Vmix or OBS Studio), and are broadcasted for online audiences that can range from a few people to tens of thousands of simultaneous viewers.
The interaction is usually done with tools such as Kahoot or Slido, although Watchity’s interaction components can also be used.
Use hybrid events to enwide the audience of your presential congresses, conferences, training, etc.
Find out more about Watchity’s hybrid event solution.
Streaming of events that don’t require any kind of interaction from the audience since these are one-way communications in which participation and feedback are not necessary.
Normally, these events are produced with a professional video equipment and are broadcasted to a large volume of viewers.
Use one-way events for internal announcements, press conferences, institutional events, or entertainment content.
Find out more about Watchity’s solution for non-interactive events.
Case study
Volkswagen Group España Distribución
Discover how Volkswagen Group España Distribución transforms the after-sales training to its network of Dealers and Official Services to a digital format.