Customer Service
Live video for helpful customer service teams
Build deeper connections with consumers, increase customer satisfaction, reduce churn and boost upsells with video-based customer service.
Ways of using live video for customer service
LIVE PRODUCT TUTORIALS
Reduce onboarding time and costs with live webinars for complex products.
POST-SALE TRAINING
Train your support teams and your dealer network to become product experts.
SUPPORT WEBINARS
Deliver proactive live sessions with new feature demos and process walkthroughs.
VIDEO PODCASTS
Record live interviews and panel discussions to drive traffic to your website.
CUSTOMER CONGRESSES
Create big events for customers that reinforce their commitment with your brand.
Q&A SESSIONS
Be in contact with your customers and create more interaction.
Make customer service work for the business
Introduce new products
Create live streaming sessions with product experts to introduce new products and services to your customers.
Reduce costs with self-service
Record webinars and training sessions and give users access to a centralized video repository to encourage self-service.
Enhance customer loyalty
Create a constant flow of informative live sessions solving any possible doubt your customers have.
Reduce churn rate
Show users how to accomplish their goals with your product. Make the difference for customers who abandon your product early.
Help B2C consumers get the most out of products
Train consumers
Reduce the learning curve of consumers for complex-to-use products with training webinars .
Show behind-the-scenes content
Use social media to reach your consumers and show them how you create the products they love.
Engage your community
Cement your position with your community of users by answering questions, gathering feedback and acting accordingly.
Generate cross-selling opportunities
Use training webinars and social media events to launch discounts and special offers for complementary products.
Empower B2B customer success teams
Streamline onboarding
Conduct step-by-step onboarding sessions for large user groups. Combine live training with recorded case studies and how-to videos.
Reduce support team stress
Create webinars solving the common topics and issues that your customers inform in your ticketing system.
Maximize renewals
Create live sessions for customers with near expiration date. Introduce new features and offer renewal discounts.
Increment upselling tickets
Organize webinars to present new services and features that can enhance the performance of the product.
Create more events with less effort
Any team member can become a creator
A few clicks and your event is up and running, without integrations and complex connections. Anyone in your team will be able to use it.
Use the right format for your event
With one single platform you will create and manage webinars, virtual and hybrid events, or any other format you need.
Reduce costs in video production
Break free from the expensive external production services and create much more events than before.
Simplify your tool stack
Watchity’s covers all the steps in the event lifecycle so you will substitute several tools by one single and complete platform.
Case Study
Volkswagen Group España Distribución
How Volkswagen Group España Distribución manages dealer network online training.
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Start to boost your business with live video now
Creating professional live video and a great experience for your events has never been easier.
