Customer Service

Live video for helpful customer service teams

Build deeper connections with consumers, increase customer satisfaction, reduce churn and boost upsell with live video-based customer service.

Ways of using live video for customer service

LIVE PRODUCT TUTORIALS

Reduce onboarding time and costs with live webinars for complex products.

POST-SALE TRAINING

Train your support teams and your dealer network to become product experts.

SUPPORT WEBINARS

Deliver proactive live sessions with new feature demos and process walkthroughs.

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VIDEO PODCASTS

Record live interviews and panel discussions to drive traffic to your website.

CUSTOMER CONGRESSES

Create big events for customers that reinforce their commitment with your brand.

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Q&A SESSIONS

Be in contact with your customers and create more interaction.

Make customer service work for the business

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Introduce new launches

Create live streaming sessions with product experts to introduce new product and services to your customers.

Reduce costs with self-service

By recording webinars and training sessions and giving users access to a centralized video repository you’ll encourage self-service.

Enhance customer loyalty

Create a constant cadence of informative live sessions solving any possible doubt or problem your customers could have.

Reduce churn rate

Show users exactly what they need to accomplish their goals with your product and make the difference for customers who abandon your product early.

Help B2C consumers get the most out of your product

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Train consumers

Create recurrent training webinars for consumers that have acquired your complex-to-use products and reduce the learning curve.

Show behind-the-scenes content

Use the most appropriate social network to reach your consumers with live streaming sessions showing how you create the products they love.

Engage your community

Cement your position with your community of users by being open answering questions, gathering feedback and acting accordingly.

Generate cross-selling opportunities

Take profit of training webinars and social media events to launch discounts and especial offers for complementary products.

Empower B2B customer success teams

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Streamline onboarding

Conduct step-by-step onboarding sessions for large user groups combining live training with recorded case study and product how-to videos.

Reduce support team stress

Create webinars solving the common topics and issues that your customers inform in your ticketing system.

Maximize renewals

Group customers than end their contract in the upcoming weeks and create for them live sessions to introduce new features and offer renewal discounts.

Increment upselling tickets

Organize webinars to introduce your customers related services and features that can enhance the performance of the product.

Create more events with less effort

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Any team member become a creator

A few clicks and your event is up and running, without integrations and complex connections. Anyone in your team will be able to use it.

Use the right format for your event

With one single platform you will create and manage webinars, virtual and hybrid events, or any other format you need.

Reduce costs in video production

Break free from the expensive external production services and create much more events than before.

Simplify your tool stack

Watchity’s covers all the steps in the event lifecycle so you will substitute several tools by one single and complete platform.

Ready to create great online events for customer service?

Book a demo with a product expert and let us show you how our platform will transform your customer service through great online events.

Case Study

Volkswagen Group España Distribución

Volkswagen Group España Distribución after-sales transforms the training of its after-sales team to the digital format without losing its brand image.

Read the story