Customer Service
Live video for helpful customer service teams
Build deeper connections with consumers, increase customer satisfaction, reduce churn and boost upsell with live video-based customer service.
Ways of using live video for customer service
LIVE PRODUCT TUTORIALS
Reduce onboarding time and costs with live webinars for complex products.
POST-SALE TRAINING
Train your support teams and your dealer network to become product experts.
SUPPORT WEBINARS
Deliver proactive live sessions with new feature demos and process walkthroughs.
VIDEO PODCASTS
Record live interviews and panel discussions to drive traffic to your website.
CUSTOMER CONGRESSES
Create big events for customers that reinforce their commitment with your brand.
Q&A SESSIONS
Be in contact with your customers and create more interaction.
Make customer service work for the business
Introduce new launches
Create live streaming sessions with product experts to introduce new product and services to your customers.
Reduce costs with self-service
By recording webinars and training sessions and giving users access to a centralized video repository you’ll encourage self-service.
Enhance customer loyalty
Create a constant cadence of informative live sessions solving any possible doubt or problem your customers could have.
Reduce churn rate
Show users exactly what they need to accomplish their goals with your product and make the difference for customers who abandon your product early.
Help B2C consumers get the most out of your product
Train consumers
Create recurrent training webinars for consumers that have acquired your complex-to-use products and reduce the learning curve.
Show behind-the-scenes content
Use the most appropriate social network to reach your consumers with live streaming sessions showing how you create the products they love.
Engage your community
Cement your position with your community of users by being open answering questions, gathering feedback and acting accordingly.
Generate cross-selling opportunities
Take profit of training webinars and social media events to launch discounts and especial offers for complementary products.
Empower B2B customer success teams
Streamline onboarding
Conduct step-by-step onboarding sessions for large user groups combining live training with recorded case study and product how-to videos.
Reduce support team stress
Create webinars solving the common topics and issues that your customers inform in your ticketing system.
Maximize renewals
Group customers than end their contract in the upcoming weeks and create for them live sessions to introduce new features and offer renewal discounts.
Increment upselling tickets
Organize webinars to introduce your customers related services and features that can enhance the performance of the product.
Create more events with less effort
Any team member become a creator
A few clicks and your event is up and running, without integrations and complex connections. Anyone in your team will be able to use it.
Use the right format for your event
With one single platform you will create and manage webinars, virtual and hybrid events, or any other format you need.
Reduce costs in video production
Break free from the expensive external production services and create much more events than before.
Simplify your tool stack
Watchity’s covers all the steps in the event lifecycle so you will substitute several tools by one single and complete platform.
Ready to create great online events for customer service?
Book a demo with a product expert and let us show you how our platform will transform your customer service through great online events.
Case Study
Volkswagen Group España Distribución
Volkswagen Group España Distribución after-sales transforms the training of its after-sales team to the digital format without losing its brand image.
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