Solutions / Customer service

Video engagement for customer service

Delight and retain your users boosting customer service with great video content and professional and interactive online events.

Find out why customer service is better with Watchity’s video engagement platform

Unlike other video tools, Watchity’s professional production, brand customization, multichannel streaming and audience participation features will allow you to creare better content and events to reinforce your loyalty-building strategies.

non-interactive events brand

Boost brand recall

Add your brand image to your events and content to encourage brand recall.

Increase loyalty

Encourage repeat purchase intent and brand loyalty in your potential customers.

Get closer to the customer

Facilitate the participation of attendees at your events to make them feel closer to your brand.

Examples of events you can create with Watchity for customer service

With Watchity’s versatility, you will be able to create a continuous schedule of live events for your external communication in the most appropriate formats for your goals and audiences.

Watchity’s key features for customer loyalty building

Watchity offers all the features and characteristics you need to integrate professional video into the daily work of your customer service department.

Schedule your events with a unified control interface from which you can add all the necessary information in a fully customizable landing page.

Easily activate and customize a registration form so you always have control over who has registered for the session.

Enable automated email sequences to remind registrants of the day and time of the session so they don’t forget.

Easily produce webinars, interviews, press conferences and many other types of live content with a professional look and feel. Easily add one or various speakers using the guest room. Share presentations or share the screen for speakers to display any application or content. Dynamically generate scenes.

You can also connect your production software via RTMP if you already have the production solved.

Customize the content by adding graphic elements according to your brand (backgrounds, logos, banners, etc.).

Integrate broadcast on your website or customer extranet through Watchity’s player embed code and offer your audience a viewing experience like that of the major streaming platforms.

Thanks to integrated CDN service, Watchity takes care of scalability for large volumes of viewers, compatibility with multiple devices and access from other countries.

Protect your confidential events with security measures such as encrypted content, closed guest list access, password control, CDN-level blocking, etc.

Know in real time which employees have connected to the session and are attending at any given moment, and how the level of attendance evolves during the session, so that you can moderate its pace.

Energize the sessions by providing attendees with participation tools: Q&As, interactive chat with advanced moderation options, polls, and CTAs.

Use the interactive chat to generate conversation, activate Q&As, collect your customers’ opinion with polls and add CTAs at the end of the session.

Watchity automatically records your events so you can immediately reuse all the content generated and give a second life to your webinars and events.

With the clipping tool, you will find it very easy to generate small clips from the recording and generate small capsules that you can publish on your website or social media.

Manage all types of media content such as videos, podcasts or images with the video CMS. Upload files, convert formats, add metadata and sort them into collections.

You can also use video hosting to centralize all content and resources used by your team members so that everyone knows where to look for them and how to use them in their productions.

Analyze the results of your training sessions with the integrated reporting system. Find out who attended the session, how long they have been online, how they participated, etc.

In addition, with the video analytics tools you will get detailed information abou how your videos are consumed over the time.

Use cases of video engagement for customer service

Thanks to Watchity’s wide range of features and its easy of use, video will become a strategic pillar of your loyalty-building actions.

Customer training

Generate training content so that your customers can get the most out of your products.

  • Webinars
  • Video tutorials
  • Video FAQs
event room

Feedback and polls

Generate content that allow you to get feedback from your audience.

  • Video polls
  • Idea validation
  • Interactive workshops

Influencer campaigns

Get visibility and generate engagement thanks to content generated by influencers.

  • Social media
  • Branded content
  • Testimonials

Live eCommerce

Use live streaming to interact live with your customers and increase sales.

  • Promotions and offers
  • Selling shows
  • Exclusive offers

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