Unlike other video tools, Watchity’s professional production, brand customization, multichannel streaming and audience participation features will allow you to creare better content and events to reinforce your loyalty-building strategies.
Solutions / Customer service
Video engagement for customer service
Delight and retain your users boosting customer service with great video content and professional and interactive online events.
Find out why customer service is better with Watchity’s video engagement platform
Boost brand recall
Add your brand image to your events and content to encourage brand recall.
Increase loyalty
Encourage repeat purchase intent and brand loyalty in your potential customers.
Get closer to the customer
Facilitate the participation of attendees at your events to make them feel closer to your brand.
Examples of events you can create with Watchity for customer service
With Watchity’s versatility, you will be able to create a continuous schedule of live events for your external communication in the most appropriate formats for your goals and audiences.
Professional-looking webinars in which you will be able to send convocations, manage registrations, integrate up to 25 speakers with their webcams, add video entries, animated banners and scene transitions, and accomodate an unlimited number of viewers who will be able to connect from anywhere using any device and interact through the chat, Q&As and polls.
Manage, produce, stream and moderate with Watchity to capture leads, position your brand, train your employees, customers and partners, etc.
Discover more about Watchity’s webinar solution.
Events that usually take place in a physical or virtual set, are recorded by professional cameras and live production is done through a cloud prodution software (such as Watchity’s) or on-site (such as vMix or OBS), and are broadcasted to online audiences that can range from a few people to tens of thousands simultaneous viewers , facilitating their participation in the event throguh chat, polls, etc.
Use virtual events for online congresses or conferences, trainings where physical products are shown and require a large space, large product launches, etc.
Find out more about Watchity’s virtual event solution.
Events that normally take place in a public auditorium with public that attends presentially and are broadcasted for those viewers that cannot (or don’t want to) move.
The live video is recorded with professional cameras and the production is done through a cloud production software (such as Watchity’s Live Studio) or on-site (such as Vmix or OBS Studio), and are broadcasted for online audiences that can range from a few people to tens of thousands of simultaneous viewers.
The interaction is usually done with tools such as Kahoot or Slido, although Watchity’s interaction components can also be used.
Use hybrid events to enwide the audience of your presential congresses, conferences, training, etc.
Find out more about Watchity’s hybrid event solution.
Streaming of events that don’t require any kind of interaction from the audience since these are one-way communications in which participation and feedback are not necessary.
Normally, these events are produced with a professional video equipment and are broadcasted to a large volume of viewers.
Use one-way events for internal announcements, press conferences, institutional events, or entertainment content.
Find out more about Watchity’s solution for non-interactive events.
Watchity’s key features for customer loyalty building
Watchity offers all the features and characteristics you need to integrate professional video into the daily work of your customer service department.
Schedule your events with a unified control interface from which you can add all the necessary information in a fully customizable landing page.
Easily activate and customize a registration form so you always have control over who has registered for the session.
Enable automated email sequences to remind registrants of the day and time of the session so they don’t forget.
Easily produce webinars, interviews, press conferences and many other types of live content with a professional look and feel. Easily add one or various speakers using the guest room. Share presentations or share the screen for speakers to display any application or content. Dynamically generate scenes.
You can also connect your production software via RTMP if you already have the production solved.
Customize the content by adding graphic elements according to your brand (backgrounds, logos, banners, etc.).
Integrate broadcast on your website or customer extranet through Watchity’s player embed code and offer your audience a viewing experience like that of the major streaming platforms.
Thanks to integrated CDN service, Watchity takes care of scalability for large volumes of viewers, compatibility with multiple devices and access from other countries.
Protect your confidential events with security measures such as encrypted content, closed guest list access, password control, CDN-level blocking, etc.
Know in real time which employees have connected to the session and are attending at any given moment, and how the level of attendance evolves during the session, so that you can moderate its pace.
Energize the sessions by providing attendees with participation tools: Q&As, interactive chat with advanced moderation options, polls, and CTAs.
Use the interactive chat to generate conversation, activate Q&As, collect your customers’ opinion with polls and add CTAs at the end of the session.
Watchity automatically records your events so you can immediately reuse all the content generated and give a second life to your webinars and events.
With the clipping tool, you will find it very easy to generate small clips from the recording and generate small capsules that you can publish on your website or social media.
Manage all types of media content such as videos, podcasts or images with the video CMS. Upload files, convert formats, add metadata and sort them into collections.
You can also use video hosting to centralize all content and resources used by your team members so that everyone knows where to look for them and how to use them in their productions.
Analyze the results of your training sessions with the integrated reporting system. Find out who attended the session, how long they have been online, how they participated, etc.
In addition, with the video analytics tools you will get detailed information abou how your videos are consumed over the time.
Use cases of video engagement for customer service
Thanks to Watchity’s wide range of features and its easy of use, video will become a strategic pillar of your loyalty-building actions.
Customer training
Generate training content so that your customers can get the most out of your products.
- Webinars
- Video tutorials
- Video FAQs
Feedback and polls
Generate content that allow you to get feedback from your audience.
- Video polls
- Idea validation
- Interactive workshops
Influencer campaigns
Get visibility and generate engagement thanks to content generated by influencers.
- Social media
- Branded content
- Testimonials
Live eCommerce
Use live streaming to interact live with your customers and increase sales.
- Promotions and offers
- Selling shows
- Exclusive offers
