As most of you may know, hybrid events arise from combining virtual and presential event formats. They are part of the new normality. And they are becoming more relevant since they are accessible to a wider audience. Recently, we talked about the benefits of this type of event and how to organize them, among other topics. Today, we are going to focus on the user experience in hybrid events, a key piece. It depends on them to succeed and continue to be held in this format.
Hybrid events must mix the advantages of both presential and digital formats, focusing the efforts on achieving a clear objective: to improve the user or audience experience.
The fact of unifying both formats in a joint event means that its organizers and energizers must adapt to the needs of its two types of audience. This will allow them to enjoy a much more personalized content and experience according to their expectations. Virtual users should live an experience comparable to that they would live in person. This means, interacting and feeling that they receive the same level of attention.
What points should I prioritize to make the user experience in hybrid events a success?
A key element to encourage the user experience in hybrid events is to correctly choose the live video platform. Ideally, this platform will allow us to offer a professional live video stream. But also to facilitate interaction with the audience and the management of the entire event. You can do it through register forms, data reports, content personalization, promoting networking, etc. This way, management will be lighter and more efficient, impacting positively the user experience. The Watchity platform is a good option to achieve this goal.
Another key element for the user experience in hybrid events to be positive is the quality of the content. If we offer to the audience content of value adapted to their needs, a great part of the success is assured. And, apart from the content of value, we must also take care of the way of communicating it. It is important in both cases, but above all in the case of virtual users. It is much easier for the virtual audience to disconnect or abandon the event if they are not interested or motivated about it.
Audience interaction is essential in both user profiles that attend a hybrid event. We must get to involve the viewers in all the activities, as far as possible. In the virtual case, it is a bit more complicated. We can encourage it by implementing in the platform a live chat, launching a Q&A in the most appropriate moments, and organizing playful or more informal activities to entertain and awake the interest of the audience. It would be ideal to organize directed activities and, if it is not possible, to think/organize activities for each audience (presential-virtual).
In the first hybrid event you organize, you will not have feedback or previous ratings from the attendees to improve yet. But, once you have done the first one, or you have already done several, it will be of big help to know their opinion. You can launch an assessment survey when the event is finishing. Or even a thank-you mail together with the survey days after. This action is essential because it will allow you to know first-hand how the event has gone and what perception and experience have the audience. This way, it will be easier to enhance the strong points and decide whether to implement changes in upcoming events. Therefore, it will be key to improving the user experience in hybrid events.
The double-sided sponsors and exhibitors
Sponsors and exhibitors of hybrid events have a double side since they can have a virtual and physical presence at the same time. And as in all the events, they play a highlighted role in the user experience. In physical stands, we know what we can find and how we can interact, but virtual stands are not left behind. Users can get basic information of the company at issue, extra downloadable content in several formats, forms to request demos, and even schedule a meeting with the sales team. It is a priority to facilitate the acquisition of information and streamline interaction with exhibitors so that the user experience in hybrid events is optimal.
Did you know how the user experience in hybrid events is? Do you feel more prepared to improve it?
If you want to know more about hybrid events, download “Watchity’s Ultimate Guide to Hosting a Hybrid Event”.